FAQs

Artwork

1. Do you offer artwork design services?

          Yes. We can do an artwork design for you with an affordable fee. Please send

          us an email to request for design an artwork.

2. Do you provide artwork materials?

          No. You have to furnish us a complete set of artwork materials such as all images and texts.

3. Do you provide artwork proof checking services?

          No. Our accepted color tolerance is around ±10%.

4. Will the color of my printed product match 100% to the original color of my artwork?

          No. It is a known fact within the printing industry that 100% process color accuracy is not      

          presently possible with the current print technology.

5. What file formats do you accept?

         For all our products, we accept the artwork in:

         a. Adobe Illustrator (AI)

         b.Adobe Acrobat Document (PDF)

Order

1. How can I send or upload my artwork to you?

          You can send us your file via few options:

          a. Drop us an email to tge_printing@yahoo.com (for file less than 10MB)

          b. If your file size is more than 10mb, you can try using http://www.yousendit.com to upload a 

              file (not more than 100mb)

          c. Send us your CD-Rom to our office address or call us for assistant.

2. How long does it take to process my order?

          Process day will depend on which product and quantity you are ordered. Please call us for 

          confirm the actual process day it takes.

3. Could I cancel or change my order?

          No. You cannot cancel or change your design after you have submitted your artwork for printing.

Payment

1. How do I make the payment to you?

          You can post the cheque to us or directly bank in the cheque / cash into our company bank 

          account. Our company bank account number is:

   

          Maybank 

          Recipient Name: Lim Chin Yee

          Maybank Account Number: 1126 8809 9105 
 

2. Can I request for credit terms?

          No. All the payment must fully paid upon confirmation of your printing order. Please note that 

          we will only start the production upon receipt of your full payment.

3. Are you accepting payment by Credit Card?

          No. We are not accepting credit card payment at this moment.

4. Do I need to inform you after I bank in the payment for you?

          Yes. You need to inform us by sending your payment proof for verification. You can 

          email to us.

          Email: tge_printing@yahoo.com

Delivery

1. Will I have to pay for the delivery of my goods?

          Yes.

2. How will you deliver my goods?

         All goods are delivered by our appointed courier services. We only works with reliable courier 

         services that have good track records.

3. What should I do if I do not receive my orders on time?

          Contact us at  0163770161 . Tell us the problem and we will try to solve it as 

          soon as possible.

duration example next day monday tuesday order receive / self collect 1 working day monday tuesday wednesday order 1 send receive / self collect 2 working day monday tuesday wednesday thursday order 1 print 2 send receive / self collect 3 working day monday tuesday wednesday thursday order 1 print 2 print 3 send friday receive / self collect 4 working day monday tuesday wednesday thursday order 1 print 2 print 3 print friday saturday or monday 4 send receive receive / self collect 5 working day monday tuesday wednesday thursday order 1 print 2 print 3 print friday saturday sunday monday 4 print off off 5 send tuesday receive / self collect